Shipping and Returns

We ship our goods by courier, especially for large shipments such as solar panels. The shipment is always insured - the carrier is responsible for damage in transit, so when collecting the goods, please check the contents of the shipment and the presence / absence of damage. In the absence of external signs of damage, and finding such damage after unpacking, most carriers (such as DHL) give the recipient a certain time to file a claim for damage in transit up to a few days after receiving the shipment. Shipments showing signs of damage must absolutely be unpacked in the presence of the courier. In each case of damage, it is necessary to report a complaint to the carrier by the recipient and draw up a damage report. After confirmation of the damage by the carrier, we send the new goods free of damage. Returns are accepted on general terms (14 days), if the goods do not bear traces of use, broken seals (including packaging seals) and are returned in their original packaging - the costs of transport and possible fees of payment gateways are borne by the returning party.